Testmatch

Please Note Not All Our New Items Are Shrink Wrapped.All items shipped within 3 working days of payment.

CD01 De Management Toolbox: Coaching

Inleiding

Ontwikkeling Van Het instrument Coaching

Moderne Visies Op Coaching

Essentie Van Coaching

Instrumenten Van de Coach

Stellen Van Doelen

Overwinnen Van Weerstand

De 5-Minuten Coach

Coachen Van Teams

Testmatch

CD02 De Management Toolbox: Timemanagement

Inleiding

Tijd In Feiten En Cijfers

Tijd In Perspectief

Definitie Van Timemanagement

Het Pareto Principe

Tijdvreters

Time Management: Medicijn Tegen Chronisch Tijdgekort

Time Management En De Menselijke Geest

Checklist Praktisch Time Management

'Lessons Learned'

CD03 De Management Toolbox: Presenteren

Inleiding

De Klassieke Retorica

Presenteren Als Managementrol

Voorbereiding Van De Presentatie

Structuur Van De Presentatie

Spreekschema

Stemgebruik En Lichaamstaal

Omgaan Met Lastige Vragen

Speechangst

Murphy's Law

CD04 De Management Toolbox: Onderhandelen

Inleiding

Geschiedenis Van Het Onderhandelen

onderhandelingsmodellen

'Getting To Yes'

Lubbers & Co.

Onderhandelingsfasen En -Tactieken

Lichaamstaal

Kenmerken Van Vaardige En Minder Vaardige Onderhandelaars

Onderhandelingtrajecten In Het Verre Oosten

'Lessons Learned'

CD05 De Management Toolbox: Vergaderen

Inleiding

De Hollandse Poldertraditie

Kletskosten En Ander Vergaderleed

Vedrgaderdoel En Vergadergroep

Samenstellen Van De Agenda

De Voorzittersrol: Sfeer, Snelheid En Structuur

Metacommuniceren En Manipuleren

Besluitvorming

Televergaderen En Internationale Meetings

De Rondvraag

CD06 De Management Toolbox: Conflictmanagement

Inleiding

Conflicten Als organisatiekracht

Conflicten Als Kostenpost

Boulding de Mol

Vechten Of Vluchten?

Vijf Dimensies Van Conflictmanagement

Prisoner's Dilemma En 'Tit-For-Tat'

Bemiddelen

Mediation

Conflictaanjagers En Conflictbeheersing

CD07 De Management Toolbox: Motiveren

Inleiding

De Innerlijke Motor

Het Managen Van hoop

Van Maslow Tot 'Vitality Check'

Motivatoren

Stressoren

Bouwen Aan Vertrouwen

Winnaars, Dobberaars En Verliezers

Persoonlijkheidstypen

Motiveren Van Moeilijke Medewerkers

CD08 De Management Toolbox: Leiding Geven

Inleiding

Waarom Hebben We Leiders nodig?

Leiderschapstheoriën

De Acht Rollen Van Management

Managen Van Dieren

Macht

Effectief Leiderschap En EQ

'Group Think'

De Tien Geboden Van Leiderschap

'Lessons Learned'

CD09 De Management Toolbox: Teamwork

Inleiding

Teamontwikkeling

Apollo-Teams

Teamrollen

De Teamleider

Crossfunctionele Teams

Topteams

Teamfasen

Teamomvang

Teamvalkuilen

CD10 De Management Toolbox: Besluitvorming

Inleiding

Historische Blunders

Rationele Besluitvormingsmodellen

Signaleren Van Gevaren En Kansen

Valkuilen Bij Besluitvorming

Zoeken Naar Alternatieven

De Consequentietabel

Intuïtie

Groepsbesluitvorming

Beslissen Onder Tijdsdruk

• Product Type: BOOK
• Barcode: 9781839043529

Dispatch Information: Dispatch times vary by item and items are only dispatched on UK working days – not weekends or UK Bank Holidays. Items marked "Dispatched Same Day" will be dispatched on the day of purchase if bought before 2pm GMT. "Dispatched Same Day" items bought after 2pm GMT or on a non-working day will be dispatched on the next working day. We aim to dispatch all other items within 3-5 working days.

Delivery Information: We aim to deliver your order as quickly and efficiently as possible. All UK orders are dispatched using Royal Mail 48 Tracked service and the standard delivery times are 2-3 business days. Please note that delivery times for overseas orders will vary depending on your location and the shipping option you choose during checkout.

Shipping Costs: We offer free delivery on all UK orders and free worldwide delivery on orders over £15.

Tracking Your Order: All UK orders are tracked. Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery on the Royal Mail Track and Trace website.

Returns and Exchanges: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 28 days of the item being dispatched for a refund or exchange. Please note the following guidelines:
- Items must be returned in their original condition and packaging – items that have been opened or had shrink wrap removed are not eligible for return or refund.
- Make sure to include your order number in the returned package.

How to Initiate a Return: To initiate a return or exchange, please contact our customer service team. The team is available to assist you with any questions or concerns you may have about the process.

Refund Processing: Refunds will be processed as soon as we receive your item back into our warehouse. Replacements are subject to availability and if a replacement is not available, a refund will be issued.

If you have any further questions or need assistance, please don't hesitate to contact our customer service team or check out our FAQ’s. We're here to help ensure your shopping experience is enjoyable and hassle-free. Thank you for choosing Chalkys!