Description
Track Listing
Disc 1: What Dialogue Is And Why It's Important / How To Stay Focused On What You Really Want (Featuring Joseph Grenny)
What Is A Crucial Conversation?
Look For Crucial Conversations
Influence
Silence Or Violence
The Pool Of Shared Meaning
Seven Principles
Start With Heart
Refuse The Fool's Choice
Disc 2: How To Notice When Safety Is At Risk (Featuring Al Switzler)
Learn To Look
When A Conversation Becomes Crucial
Make It Safe
Silence
Violence
You Are Here
My Blind Spots
Personal Assessment Of Style
How To Use Dialogue
Summary Of Learn To Look
Disc 3: How To Make It Safe To Talk About Almost Anything (Featuring Ron McMillan)
How To Make It Safe To Talk About Almost Anything (Part 1)
How To Make It Safe To Talk About Almost Anything (Part 2)
How To Make It Safe To Talk About Almost Anything (Part 3)
How To Make It Safe To Talk About Almost Anything (Part 4)
Disc 4: How To Stay In Dialogue When You're Angry, Scared, Or Hurt (Featuring Joseph Grenny)
Master My Stories
The Path To Action
Seperate Fact From Story
Downward Spiral
The Rest Of The Story
Disc 5: How To Speak Persuasively, Not Abrasively / How To Listen When Others Blow Up Or Clam Up (Featuring Kerry Patterson)
State My Path
Express My Opinions
Exaggeration
The Desire To Win
Advocating Your Point Of View
Get Others' Meaning Into The Pool
Explore Others' Paths
Ask To Get Things Going
Mirror Their Feelings And Paraphrase
Priming
Power Listening
ABC
Disc 6 (Featuring Ron McMillan, Al Switzler and Kerry Patterson)
Take Action
Decide How To Decide
Individual Accountability
Audiences
Dialogue At Home
Weigh The Risks: The Boss
Details
- Product Type: BOOK
- Barcode: 9781119483465
Delivery and Returns
Delivery Information: We aim to deliver your order as quickly and efficiently as possible. All UK orders are dispatched using Royal Mail 48 Tracked service and the standard delivery times are 2-3 business days. Please note that delivery times for overseas orders will vary depending on your location and the shipping option you choose during checkout.
Shipping Costs: We offer free delivery on all UK orders and free worldwide delivery on orders over £15.
Tracking Your Order: All UK orders are tracked. Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery on the Royal Mail Track and Trace website.
Returns and Exchanges: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 28 days of the item being dispatched for a refund or exchange. Please note the following guidelines:
- Items must be returned in their original condition and packaging – items that have been opened or had shrink wrap removed are not eligible for return or refund.
- Make sure to include your order number in the returned package.
How to Initiate a Return: To initiate a return or exchange, please contact our customer service team. The team is available to assist you with any questions or concerns you may have about the process.
Refund Processing: Refunds will be processed as soon as we receive your item back into our warehouse. Replacements are subject to availability and if a replacement is not available, a refund will be issued.
If you have any further questions or need assistance, please don't hesitate to contact our customer service team or check out our FAQ’s. We're here to help ensure your shopping experience is enjoyable and hassle-free. Thank you for choosing Chalkys!