{"product_id":"the-new-gold-standard-5-leadership-principles-for-creating-a-legendary-customer-experience-courtesy-of-the-ritz-carlton-hotel-company","title":"The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company","description":"Brand New From Reputable UK Company With 30 Years Experience In Retail, Please Note Not All Our New Items Are Shrink Wrapped.\u003cbr\u003eAll items shipped within 3 working days of payment.\u003cbr\u003ePlease note that all our DVDs are Region 2.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\\\\'The New Gold Standard\\\\' offers a glimpse into the world of luxury hospitality through the lens of the renowned Ritz-Carlton Hotel Company. Written by Joseph Michelli, this insightful book explores the five leadership principles that have helped the Ritz-Carlton create a legendary customer experience. Drawing on real-life examples and interviews with key figures within the company, this book delves into the importance of employee empowerment, customer service excellence, and creating a culture of continuous improvement. A must-read for anyone interested in leadership, customer service, and the secrets behind the success of one of the world's most prestigious hotel brands.","brand":"Chalkys.com","offers":[{"title":"Default Title","offer_id":48867726852418,"sku":"1391156","price":27.98,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0056\/8043\/1219\/files\/51wfRrK9OzL._SL1500.jpg?v=1717195504","url":"https:\/\/chalkys.com\/products\/the-new-gold-standard-5-leadership-principles-for-creating-a-legendary-customer-experience-courtesy-of-the-ritz-carlton-hotel-company","provider":"Chalkys.com","version":"1.0","type":"link"}