{"product_id":"2724764","title":"Difficult Conversations in Education, Health and Social Care : How to Talk About What Really Matters and What to Do When it All Goes Wrong","description":"Effective communication is the foundation of successful relationships in education, health, and social care. This book equips professionals with the skills to navigate difficult conversations by focusing on clear communication, active listening, and empathy. By understanding the importance of sense of belonging and addressing conflicts in a constructive manner, you can create a more inclusive and supportive environment for all individuals. With practical advice on how to remain calm and apologize when needed, this resource helps you build trust and resolve issues when things go wrong. Whether you're dealing with disagreements, grief, or complex decisions, this book provides a valuable guide for navigating the challenges of your profession. By mastering the art of difficult conversations, you can improve relationships, productivity, and outcomes in your work.","brand":"Chalkys.com","offers":[{"title":"Default Title","offer_id":54700977095041,"sku":"2724764","price":29.98,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0056\/8043\/1219\/files\/51y8kmUQcnL.jpg?v=1757130215","url":"https:\/\/chalkys.com\/products\/2724764","provider":"Chalkys.com","version":"1.0","type":"link"}