{"product_id":"2714579","title":"Exploring Emotions in Customer Experience Research","description":"Delve into the world of customer experience research with this insightful book, exploring the profound impact of emotions on customer interactions and satisfaction. Authored by leading experts Małgorzata Budzanowska-Drzewiecka and Adrian Lubowiecki-Vikuk, this thought-provoking work offers valuable insights into marketing strategies that can enhance customer engagement and loyalty. With a focus on the complex dynamics between emotions, experience, and customer behavior, this book is an essential read for marketing professionals, researchers, and anyone seeking to understand the intricacies of customer experience. The authors provide a comprehensive analysis of the latest research in the field, offering practical recommendations for businesses looking to improve their customer relationships. By examining the emotional dimensions of customer experience, this book provides a fresh perspective on marketing strategies and customer satisfaction.","brand":"Chalkys.com","offers":[{"title":"Default Title","offer_id":54661633606017,"sku":"2714579","price":123.98,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0056\/8043\/1219\/files\/41Y6I3lAzsL.jpg?v=1756208462","url":"https:\/\/chalkys.com\/products\/2714579","provider":"Chalkys.com","version":"1.0","type":"link"}