{"product_id":"2411490","title":"Subversive citizens : Power, agency and resistance in public services","description":"Explore the complex dynamics of power, agency, and resistance within public services through this insightful examination. Authored by Lynne Wilson, this thought-provoking book delves into the ways in which public service staff and users can challenge and alter official policy objectives. By examining the subtle yet significant ways in which individuals and groups can resist and subvert dominant policies, this work sheds light on the often-overlooked aspects of public services. Through a combination of theoretical and empirical analyses, this book offers a nuanced understanding of the intricate relationships between citizens, services, and policy. Perfect for scholars and researchers in the fields of public administration, social policy, and sociology, this book is a valuable resource for anyone seeking to understand the complexities of public services and the ways in which individuals can shape their outcomes.","brand":"Chalkys.com","offers":[{"title":"Default Title","offer_id":54676609401217,"sku":"2411490","price":35.98,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0056\/8043\/1219\/files\/31O7iF268yL.jpg?v=1756525227","url":"https:\/\/chalkys.com\/products\/2411490","provider":"Chalkys.com","version":"1.0","type":"link"}