{"product_id":"2411155","title":"Emotions and Service in the Digital Age","description":"In today's digital landscape, emotions play a pivotal role in shaping the way we interact with services. This groundbreaking book delves into the complex relationship between emotions and service delivery, shedding light on the critical role of organizational culture in fostering sustainable outcomes. Through a wealth of research evidence and diverse perspectives, the chapters in this volume offer a comprehensive exploration of how emotions will continue to be at the forefront of service interactions in the digital age. By examining the intersection of emotions and service, this book provides valuable insights for organizations seeking to create more empathetic and effective digital experiences. By understanding the emotional nuances of digital service, businesses can unlock new opportunities for growth and innovation.","brand":"Chalkys.com","offers":[{"title":"Default Title","offer_id":54676619100545,"sku":"2411155","price":100.48,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0056\/8043\/1219\/files\/416mlKwqXhL.jpg?v=1756525328","url":"https:\/\/chalkys.com\/products\/2411155","provider":"Chalkys.com","version":"1.0","type":"link"}