{"product_id":"2410198","title":"The V-Model of Service Quality: An Exploration of African Customer Service Delivery Metrics","description":"Unlock the secrets to exceptional customer service in Africa with this insightful exploration of service quality metrics. This comprehensive resource delves into the V-Model, a framework for understanding and improving customer service delivery across the continent. By examining the key drivers of customer satisfaction, you'll gain a deeper understanding of what sets great service apart from the rest. Through in-depth analysis and real-world examples, you'll learn how to apply the V-Model to enhance your organization's customer service strategy and drive business success. Whether you're a business leader, customer service professional, or researcher, this book offers valuable insights and practical guidance for improving service quality in Africa. By adopting the V-Model, you'll be equipped to deliver exceptional customer experiences that drive loyalty, retention, and growth.","brand":"Chalkys.com","offers":[{"title":"Default Title","offer_id":54678883139969,"sku":"2410198","price":53.48,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0056\/8043\/1219\/files\/41a1zqUsy9L.jpg?v=1756554463","url":"https:\/\/chalkys.com\/products\/2410198","provider":"Chalkys.com","version":"1.0","type":"link"}