{"product_id":"2405005","title":"The Call Centre Training Handbook : A Complete Guide to Learning and Development in Contact Centres","description":"Elevate your team's performance with this comprehensive guide to call centre training. This essential handbook is designed to help you develop a structured approach to learning and development in contact centres, ensuring your staff have the skills and knowledge needed to excel in their roles. From recruitment and onboarding to performance management and coaching, this complete guide covers all aspects of call centre training. With practical advice and real-world examples, you'll be equipped to create a training program that boosts employee engagement, improves customer satisfaction, and drives business success. Perfect for training managers, HR professionals, and call centre leaders, this handbook is an invaluable resource for anyone looking to improve the performance of their team. By following the expert guidance in this book, you'll be able to create a culture of continuous learning and improvement within your contact centre.","brand":"Chalkys.com","offers":[{"title":"Default Title","offer_id":54689944469889,"sku":"2405005","price":58.48,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0056\/8043\/1219\/files\/51xAYOH9pML.jpg?v=1756843125","url":"https:\/\/chalkys.com\/products\/2405005","provider":"Chalkys.com","version":"1.0","type":"link"}