{"product_id":"1212325","title":"The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping","description":"Brand New From Reputable UK Company With 30 Years Experience In Retail, Please Note Not All Our New Items Are Shrink Wrapped.\u003cbr\u003eAll items shipped within 3 working days of payment.\u003cbr\u003ePlease note that all our DVDs are Region 2.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e'The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping' is a comprehensive business guide authored by seasoned experts in customer experience. This insightful resource delves into the art and science of customer journey mapping, offering practical strategies for enhancing customer interactions. With contributions from industry leaders, the book provides step-by-step methodologies, real-world examples, and actionable insights. It is an essential read for professionals seeking to understand and improve customer journeys, ultimately driving business success through enhanced customer satisfaction and loyalty.","brand":"Chalkys.com","offers":[{"title":"Default Title","offer_id":55131837890945,"sku":"1212325","price":31.98,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0056\/8043\/1219\/files\/41fQogjyKpL._SL1500.jpg?v=1766953815","url":"https:\/\/chalkys.com\/products\/1212325","provider":"Chalkys.com","version":"1.0","type":"link"}